UPDATED OCTOBER 2, 2026

Refund policy.

If processing fails

The audit service retries a failed analysis up to three processing attempts. If it still cannot generate the report, it requests a full $19 refund through Stripe. Your private result page displays the refund status. A request is not the same as a completed refund; bank posting times vary.

If you cannot access the report

Keep your private link and payment receipt. If payment was taken but you cannot receive the promised report, email hello@localauditexpress.com with the audit ID or receipt reference. Do not send card details or your access token. We will investigate delivery and arrange restoration or a refund where the purchased report cannot be supplied.

Incorrect or duplicate charges

Contact support promptly with the receipt references. Verified duplicate or incorrect charges will be refunded. Report material defects as soon as possible so that they can be investigated while your audit is still available.

Scope and expectations

The purchase is for a focused Search terms report, not guaranteed savings or campaign performance. No negative-keyword candidates in a report is a valid result. Requests involving changed expectations, inaccurate supplied data or completed reports are reviewed individually; applicable consumer rights remain unaffected.

File validation is free. A failed file check does not create a charge. No subscription is created, so there is no recurring plan to cancel.